Instant quote
Why can’t I get an instant price for my transport request?
There may be several reasons why our digital platform is unable to provide a quote for your shipment:
- Incomplete information: check you have completed all mandatory fields
- Invalid address: check you have entered the pick-up and delivery address correctly
- Unavailable destinations: despite covering the entire planet, there may be specific destinations that our digital platform does not recognise. Please email us on info@moviiu.com so we can provide you with a bespoke quote.
- Item of non-standard size or weight: our platform is constantly updated to cover as many sizes/weights and item types as possible.
If you require assistance, please email us on info@moviiu.com for an instant quote
How do I confirm my online quote?
Simply click « Confirm and Pay » at the bottom of the page after checking all the information you’ve provided is correct.
Which measurements should I provide in my quote request?
Please check the measurements entered on our platform to avoid any price changes after payment.
Two scenarios:
- You have packaging – we only accept wooden crates: please provide your crate’s measurements and weight so our tool can calculate shipping fees
- You don’t have a wooden crate: please provide the item’s measurements including, for example, the frame for a framed painting
Our platform will select the right packaging based on the information provided (for example, if the measurements provided are smaller than actual size, the packaging may not be appropriate for your item).
Which items can’t I get an instant quote for?
They tend to be items that carriers consider “very fragile” and require special care. This mainly applies to the following items: porcelain, glassware, terracotta, fine wine, marble, jade, ivory and similar goods.
If you need to ship one of these items, please email us at: info@moviiu.com
What are the maximum measurements to get an instant quote?
The maximum size for an instant quote is currently: 160 x 160 x 160cm.If you want to ship an item larger than the aforementioned size, please email us at info@moviiu.com
Can I change any information provided after paying and confirming transport?
If any information about a current shipment needs to be changed, you must contact us as soon as possible so we can take action as quickly as possible.
Please note that any change may affect our operating procedure and may result in extra charges.
What is the delivery time for my packaging?
Any order placed by 1pm (UTC +1) is processed and shipped on the same day. This does not apply to bespoke packaging which is shipped within a day of placing your order.