Instant quote

Our digital platform is designed to provide instant quotes for most shipments. However, there are certain cases where an instant quote may not be available:

• Incomplete information: Ensure all mandatory fields are correctly filled out.
• Invalid address: Double-check that both the pick-up and delivery addresses are accurate.
• Unavailable destinations: While we offer worldwide coverage, some locations may not yet be included in our system.
• Non-standard dimensions or weight: Our platform continuously evolves to accommodate a wider range of objects, but exceptionally large or heavy items may require a manual quote.

If your request cannot be processed instantly, our team is happy to assist you. Simply reach out to info@moviiu.com, and we’ll provide you with a customized offer as quickly as possible.

Confirming your art transport quote with Moviiu is fast and easy:

• If you received an instant quote via email or generated one yourself on our website, simply review all details and proceed by clicking “Validate this shipment”. Then, select “Pay with Card”, and you’ll be redirected to our secure payment provider, Stripe, where you can easily complete your payment using a credit card.
• Once payment is processed, you’ll receive a confirmation email, and our team will immediately begin handling your shipment.

If you want to manage multiple shipments or collaborate with Moviiu long-term, you can create a free Moviiu account. This will allow you to manage quotes and orders, track shipments, and access invoices and customs documents – all in one place. Simply click “Create an account from this email address” when validating your shipment.

To ensure secure art transport and avoid price adjustments after payment, it is essential to provide accurate dimensions when submitting a quote request via our online platform or through our team.

There are two scenarios:

• Your artwork is unpacked and requires Moviiu’s secure transport packaging: Enter the precise dimensions (height × width × depth in cm) and weight (in kg) of the artwork, including the frame if applicable. Based on this information, our platform will determine the appropriate packaging and correct shipping costs.
• Your artwork is already packaged: If your item is packed (either in a cardboard box or a wooden crate), please provide the precise external dimensions (height × width × depth in cm) and weight (in kg) of the box or crate. This ensures our system calculates the correct shipping cost.

Providing accurate measurements is crucial, as incorrect dimensions may result in unsuitable packaging or additional costs. If the actual size exceeds the dimensions provided, the selected packaging may not be usable.

Certain artworks and items require special handling due to their fragility or size, and are therefore not eligible for an instant quote through our platform. In these cases, we recommend contacting a Moviiu representative to discuss the specific requirements and receive a personalized estimate. These items include:

• Very fragile items: Such as porcelain, glassware, terracotta, fine wines, marble, jade, ivory, and similar delicate goods.
• Very large items: For artworks or sculptures that exceed the standard dimensions of our quoting tool (paintings & prints: up to 180 × 147 × 25 cm; sculptures & objects: up to 104 × 60 × 57 cm), we are still able to handle the transport. However, due to additional oversized shipping surcharges, these items require a manual quote. To get a customized offer for your art transport, please reach out to us at info@moviiu.com.

For additional help with your art transport, do not hesitate to contact us at: info@moviiu.com.

Our digital platform allows you to obtain an instant quote for items within the following size limits:

• Paintings & Prints: Up to 180 × 147 × 25 cm
• Sculptures & Objects: Up to 104 × 60 × 57 cm

If your item exceeds these dimensions, we can still transport it! However, larger artworks and objects require a manual quote due to additional oversized shipping surcharges. Simply contact us at info@moviiu.com, and we’ll provide you with a customized offer.

If any information related to your ongoing art transport needs to be changed after payment and confirmation, it’s crucial that you contact us as soon as possible. This will allow us to take action quickly and ensure you receive the best possible service.

Please note that changes to the details of your art transport may affect our operational procedures, particularly in terms of planning and logistics, which could result in delays and additional costs.

To make any changes, please send the information that needs to be updated, along with the order number in the subject line, to info@moviiu.com.

Any order placed by 1pm (UTC +1) is processed and shipped on the same day. This does not apply to bespoke packaging which is shipped within a day of placing your order.