My account

You can update your personal details – such as your name, address, or phone number – at any time by logging into your account and navigating to the “Edit information” section. This ensures that your information is always up to date, allowing for a smooth and efficient art transportation process.

If your shipment is already in transit, we recommend contacting us immediately at info@moviiu.com so we can assist you in making the necessary adjustments to your delivery.

We handle all personal data in strict compliance with data protection regulations and never share your information with third parties.

No worries! Simply click on “Forgot password” on the login page. You will immediately receive an email with a secure link to reset your password. Follow the link to set a new password easily and securely.

If you don’t see the email in your inbox, please check your spam or junk folder.

We limit our notifications to the most essential updates regarding your art transport. These include:

• Order confirmation
• Proof of transport insurance (if you have purchased one)
• Updates on the shipment of packaging
• Information on the shipment of the artwork, including the tracking number
• Delivery notification

In addition, our transport partners UPS, FedEx, and DHL Express will send you important updates, such as customs clearance procedures, import duty payments, and the scheduled delivery date. This ensures you can plan ahead and personally receive your shipment if needed.

You can always access all the information about your ongoing art shipments directly through your Moviiu account. Simply log in to your account and access your dashboard or the “Transports” section to check the current status of your shipment.

If you would like to change your Moviiu notifications, please let us know.

To delete your Moviiu account, simply send us an email to info@moviiu.com with your request. We will deactivate your account and proceed to delete all associated data in accordance with our privacy policy and current data protection regulations.

Please note that once your data is deleted, it cannot be recovered. This includes personal information, your transport history, and any other elements linked to your account. If you wish to keep any data, we recommend downloading or saving it before submitting your request.

We guarantee prompt processing of your request to ensure your account and all associated data are securely deleted.