Payment and Security

It couldn’t be easier. Once you’ve entered all the information required to get a quote for shipping your item, you need to confirm our quote. You’ll then be directed to our payment page which has several options to pay for your order.

We provide different payment methods for your shipment:

• Card (Visa and Mastercard)
• Paypal
• Bank transfer (shipment confirmed on receipt of payment in our bank account – usually in 2-3 days)

We reserve the right not to provide certain payment methods and use alternative payment methods for any order. If you would like an alternative solution, please email us on info@moviiu.com

We propose payment in EURO, CHF, GBP and USD. We are constantly upgrading and given our expanding international presence, we will soon be able to provide new payment currencies.

Any card details are encrypted and not saved.

Credit card payments are processed by Stripe (www.stripe.com), renowned as the most secure online payment company in the world. No matter how you decide to pay, we never have access to your bank details.

Stripe, our provider, may not accept payments from your credit cards. It happens if the system redirects the payment request to your bank so you can identify yourself for security reasons. If communication fails for whatever reason and you are unable to identify yourself, our payment platform cancels the operation for security reasons.

In this event, please use an alternative payment method or email us at info@moviiu.com

You can download your invoice from your customer account as soon as you pay. You can also receive an email copy.

In the event of invoice errors, please email us at info@moviiu.com

Payment before organisation and transport is essential for one-off customers. Should you require regular services and shipment volume permitting, please email us at info@moviiu.com to find out about our payment solutions.

You must email usas soon as possible at info@moviiu.com after confirming and paying for your order to get a full refund.

Two scenarios:

• If you have packaging (wooden crate): you can cancel your shipment at any time as long as the pick-up for your shipment has not been scheduled
• If you don’t have packaging: once the order has been confirmed and paid for, our team of technicians is ready to send your packaging as soon as possible (same day or within 24 hrs). ). As long as it hasn’t left our warehouse, you can cancel the shipment and get a full refund.