Transport order confirmed

With our smart shipping solution for art, we have developed an optimized process to ensure fast and seamless art transportation. Whether you’re shipping a painting, sculpture, or valuable collectible, here are the key steps:

1. Confirmation and payment of your shipment
Once your art shipment is booked and paid for via the provided payment link, we initiate the process.

2. Preparation and shipment of custom transport packaging
Our art handlers will create customized packaging tailored to your artwork. At the same time, we will prepare all necessary documents for a smooth customs clearance process. This includes a standardized proforma invoice containing all relevant details. If shipping from Germany to a non-EU country, we will also provide the export document (ABD). This process takes up to two days, and you will be notified as soon as your empty packaging is on its way.

3. Securely packing your artwork
Once you receive your secure transport packaging, it’s time for you to pack your artwork. Simply place your piece inside the box and seal it with the provided adhesive strips – no additional materials are needed.

Need guidance? Watch our video tutorials:

• Packing your 2D artwork
• Packing your 3D artwork

4. Pickup and transport
Click the link in the email notification or log into your account to schedule the pickup. Depending on your booking time, your artwork will be collected on the same day or the next day by our transport partners DHL Express, FedEx, or UPS.

5. Real-time shipment tracking
Once your artwork has been picked up, you will receive a notification with the tracking number. You can also track the shipment’s status anytime, from any device, via your account.

6. Delivery and completion of your shipment
As soon as your artwork has been delivered, you will receive a final delivery confirmation. We recommend checking the package immediately to ensure everything has arrived safely.

If you need to modify your shipping address or contact information after confirming a shipment, please email us at info@moviiu.com as soon as possible.

Since our art shipping process is highly automated to ensure the fastest and most secure delivery, changes may not always be possible once the shipment is in progress. Additionally, modifications may result in extra charges, depending on the stage of your shipment.

The pickup usually takes place on the same day or the next day, depending on your booking time. You can easily schedule it via the link in your notification or directly through your customer account.

If you prefer a later pickup date, you have two options:

• Simply wait to schedule your pickup at a later time.
• Contact us at info@moviiu.com with your preferred pickup date, and we’ll arrange it for you.

The pick-up and delivery of artworks are tailored to your preferences and budget, ensuring a smooth, secure, and professional art transport experience. Whether you’re shipping fine art, sculptures, or framed pieces, we offer two specialized options:

1. Pick-up by our experienced art handlers (“White Glove Pickup”)
For artworks requiring delicate handling and specialized care, our White Glove Pickup service provides a premium art logistics solution. Our professional art handlers personally collect the artwork from your location, transport it to our secure art storage facility, and carefully pack it in our customized, protective transport packaging. From there, the shipment is dispatched via our trusted logistics partners DHL Express, FedEx, or UPS, ensuring safe, fast and efficient fine art shipping.

2. Pick-up by our transportation partners
If you prefer a direct pick-up, our logistics partners DHL Express, FedEx, or UPS will collect your pre-packed artwork from your location. Please note that pick-ups usually take place in the afternoon during standard business hours. You can schedule this via the link in the notification or through your customer account.

3. Secure artwork delivery by our transportation partners
Once your shipment is out for delivery, the recipient will receive a real-time notification from DHL Express, FedEx, or UPS, including the scheduled delivery date and time window. If the recipient is unavailable at the time of delivery, they can easily reschedule a new delivery date after one failed attempt using the carrier’s notification system.

Once your artwork has been picked up by our transport partners – DHL Express, FedEx, or UPS – both you and the recipient will receive a notification with the tracking number. Simply click on the link to view the real-time status of your shipment.

You can also track your shipment anytime via your customer account. Just navigate to “My Transports” to stay updated on your artwork’s journey.

When transporting artworks internationally, customs duties and import taxes may apply, depending on the destination. This is particularly relevant for shipments from Switzerland to other countries or from the EU to non-EU countries. To ensure a smooth art transport process, we create a proforma invoice with the required details for customs clearance.

Customs clearance is managed directly by our transportation partners, such as DHL Express, FedEx, or UPS. Once the shipment arrives in the destination country, the carrier will contact the recipient regarding any applicable import charges. They provide a payment link, and delivery occurs only once these charges have been settled.

For shipments to the United States, it is important that the recipient provides either a Social Security Number (SSN) for individual imports or an Employer Identification Number (EIN) for imports made on behalf of a company.

Please note that we are unable to provide estimates for customs duties and taxes, as these vary based on the regulations of the destination country. These typically include the local VAT rate, customs processing fees, and import duties, which depend on the nature and value of the artwork.

We understand that plans can change, and we strive to make the cancellation process as simple and stress-free as possible. As long as your customized packaging has not yet been produced and your artwork has not yet been shipped, you can cancel your shipment and receive a full 100% refund.

Please note that once payment is received, we immediately begin processing your shipment to ensure a fast and secure art transport. If the production of your packaging has already started, you may only be eligible for a partial reimbursement of the shipping fees.

To cancel, simply contact us via email at info@moviiu.com. Our dedicated team will be happy to assist you and ensure your cancellation is handled swiftly and efficiently.