Moviiu is a fully digital platform designed for the secure and seamless transport of valuable artworks and objects worldwide. Offering a fast, transparent, and cost-effective shipping solution, Moviiu simplifies global art logistics for galleries, collectors, auction houses, and art professionals.

Our all-in-one platform ensures instant pricing, real-time tracking, and full shipment traceability, providing peace of mind at every step. With a sustainable and budget-conscious approach, Moviiu delivers premium art logistics services at optimal value.

As a trusted partner in fine art shipping, Moviiu streamlines the entire process – from pick-up to final delivery – with an intuitive, user-friendly experience tailored to the needs of the art world.

Moviiu is the latest innovation from Horus Group, the global leader in fine art logistics. Established in 2020, Moviiu was created to meet the growing demand for a safe, fast, and cost-effective solution for shipping artworks valued up to €100,000 worldwide. Backed by centuries of expertise in art transportation, Moviiu embodies the Horus Group’s legacy of serving galleries, museums, private collectors, and auction houses since 1760.

Designed to simplify and democratize access to premium art transport, Moviiu leverages the specialized expertise of the Horus Group while introducing a fully digital, user-friendly platform. Our instant quote tool provides transparent pricing, competitive rates, and seamless booking—allowing users to efficiently manage art shipments with real-time tracking for full transparency and peace of mind.

If you have a question, specific request, or require personalized assistance, our team is here to help. Reach us via:

• Email: info@moviiu.com
• Website: Through the Contact page
• Social Media: Follow us on LinkedIn and Instagram

Our team responds promptly to all inquiries. Don’t hesitate to get in touch – we’re here to assist you every step of the way.

Moviiu offers a flexible, tailored approach to fine art shipping, combining digital innovation with specialized art logistics expertise. Our all-in-one solution is designed for fast, secure, and cost-efficient transport, with the majority of shipments handled by trusted express courier services like DHL Express, FedEx, and UPS. This ensures quick processing, full transparency, and seamless global reach for collectors, galleries, and artists.

In parallel, Moviiu works closely with auction houses and galleries in France, Germany, and Switzerland that require specialized logistics solutions. In these cases, our art logistics sister companies collect the artworks and transport them to one of our specialized facilities in Berlin, Paris, or Geneva. The artworks are then packed in our bespoke, specially designed Moviiu transport packaging, crafted by professional art packers from our sister companies. Once ready, shipments are handed over to trusted express courier services for worldwide delivery. This approach ensures efficient auction pickups, expert handling, and a seamless shipping process, combining the best of traditional art logistics with the speed and accessibility of modern courier networks.

Moviiu is redefining fine art and high-value object transportation with a 100% digital platform that makes professional art shipping fast, secure, and accessible. Whether you are a private collector, artist, gallery owner, auction house, interior designer, or antique dealer, you can instantly calculate shipping costs, book transport in just a few clicks, and manage shipments seamlessly through our online platform.

At the core of Moviiu’s innovation is a participatory logistics model, where customers play an active role in the process. Our all-in-one solution includes custom-made transport packaging, customs documentation, and door-to-door delivery at competitive rates.

The process is simple: Moviiu prepares a ready-to-use, secure transport package, attaches all necessary documents, and ships it directly to the sender, who places the artwork inside, seals the box, and schedules the pickup. The transport is carried out by trusted express courier services such as DHL Express, FedEx, and UPS, ensuring fast delivery and smooth customs processing. Both sender and recipient receive real-time tracking updates, providing full transparency from pick-up to delivery.

For those requiring additional services, Moviiu offers white-glove delivery, installation, and insurance options, leveraging a global network of 17 art logistics sister companies with 20 locations in 11 countries across five continents. These experts transport artworks for the world’s most renowned museums, galleries, and collectors, backed by decades of fine art transport expertise.

Shipping fine art with Moviiu is as simple as ordering online. Our 100% digital platform provides instant quotes and a seamless booking process in just a few clicks.

Just enter the following details:

• Pick-up & delivery address (worldwide)
• Item type (painting, sculpture, antique, etc.)
• Dimensions, weight & value
• Optional services (insurance, white-glove delivery)

Our system automatically selects the right Moviiu transport packaging, calculates shipping costs, and provides an estimated delivery time. Most shipments are handled by trusted express couriers (DHL Express, FedEx, UPS) for fast, secure, and transparent transport.

For auction houses & galleries, our art logistics sister companies in Berlin, Paris & Geneva offer white-glove collections and professional packing before global dispatch, combining courier efficiency with specialized art logistics for a tailored, high-quality service.

Once your artwork has been picked up by our transport partners – DHL Express, FedEx, or UPS – both you and the recipient will receive a notification with the tracking number. Simply click on the link to view the real-time status of your shipment.

You can also track your shipment anytime via your customer account. Just navigate to “My Transports” to stay updated on your artwork’s journey.

When generating a quote, we provide an estimated transit time for your shipment. We primarily use express delivery services with our logistics partners DHL Express, FedEx, and UPS to ensure the fastest possible shipping. However, please note that the actual delivery time depends on various factors, such as how quickly the artwork is packed and scheduled for pickup, as well as whether customs duties are promptly paid by the recipient.

If you have specific delivery requirements – such as a fixed delivery date or a “delivery by” deadline – please contact us before confirming your shipment. We will assess feasibility and discuss possible upgrade options to meet your needs.

Once your shipment is on its way, the recipient will receive a real-time notification from our logistics partners (DHL Express, FedEx, or UPS) with the scheduled delivery date and time window. If the recipient is unavailable at the time of delivery, they can easily reschedule for a new delivery date, but only after the first failed attempt, using the carrier’s notification system.

Parcel delivery requires the recipient’s signature to ensure a secure and direct handover.

For cross-border shipments (e.g., from Switzerland or from the EU to non-EU countries), artworks must be cleared by customs. To ensure a smooth customs process, we provide a proforma invoice with all required details.

However, certain artworks may require special documentation or permits based on the regulations of the destination country. If customs requests additional information, the speed at which the recipient provides these details is crucial to avoid delays.

Customs clearance is managed directly by our logistics partners, such as DHL Express, FedEx, or UPS. Once the shipment arrives in the destination country, the carrier will contact the recipient regarding any applicable import duties and taxes. They will provide a payment link, and the shipment will only be delivered once these charges have been settled.

If the import duties are not paid or the recipient refuses to pay, the shipment will be returned to the sender. Any additional costs incurred for the return transport will be charged to the invoice holder.

Once your local customs office has assessed any applicable VAT and customs fees, you will receive an email notification from our logistics partner with instructions on how to pay them before delivery.

The available payment methods for customs fees depend on the destination country and local regulations. In most cases, you can pay by credit card or bank transfer before the shipment is released for delivery.

For more details on the amount of import duties and related fees, please check with your local customs authority.

For any inquiries regarding your art transport, please feel free to contact us via email at info@moviiu.com. Our team is happy to assist you with any concerns related to shipping status, customs procedures, or other art transport services.

Moviiu’s Ad Valorem transport insurance protects your artwork from pick-up to delivery with no excess in the event of damage. Simply select the “Transport Insurance” option when creating your online quote. We offer coverage for artworks up to EUR 100,000 and jewelry up to EUR 10,000. The cost of transport insurance is 1% of the item value (minimum EUR 20).

After booking, you will receive confirmation that your art transport is insured. If you require an insurance certificate, please email us at info@moviiu.com.

Please note that insurance is only available for shipments using Moviiu’s secure transport packaging. Unfortunately, we cannot insure items packed in your own packaging.

In the event of damage, you must notify us within 72 hours of delivery by emailing info@moviiu.com. Please include photos of the damage, photos of the damaged packaging, and—if already available—a detailed restoration cost estimate. Once all required documents have been submitted, the insurance company will contact you within 15 days.

We offer various delivery options tailored to your budget, needs, and the destination of your shipment:

“Door-to-Door” Delivery
Your packed artwork will be picked up directly by one of our established logistics partners, such as DHL Express, FedEx, or UPS, and delivered to the recipient’s doorstep. This delivery option ensures the fastest possible art transport from start to finish.

“White-Glove” Pickup
With this premium service, our art handlers will personally collect your artwork from your location and transport it to our warehouse, where it will be carefully prepared for shipment with one of our logistics partners (DHL Express, FedEx, UPS). Please note that this service is currently available only in Germany, France, and Switzerland, specifically in the following cities: Paris, Geneva, Lausanne, Bern, Basel, Zurich, Berlin, Düsseldorf, Cologne, and Munich.

“White-Glove” Delivery
This premium service ensures that your artwork is delivered directly to its final destination by experienced art handlers. The transport is first carried out by one of our logistics partners (DHL Express, FedEx, UPS) to the warehouse of one of our 17 sister companies, located in over 22 cities across 4 continents. Once at the destination, your artwork will be delivered by specialized art handlers from our sister companies and, if needed, installed. Contact us to check availability in your city.

As part of a global network of 17 art logistics companies, located on 4 continents in over 22 cities, we offer a variety of transport options tailored to the specific needs of your artwork. Our highly specialized sister companies ensure that your artworks are transported securely and under optimal conditions.

This includes climate-controlled transport vehicles to regulate temperature and humidity, which is especially important for delicate artworks such as paintings, sculptures, or works on paper. Our vehicles are equipped with air suspension to minimize vibrations and shocks that could damage fragile artworks.

Additionally, we provide GPS tracking and alarm systems for the secure transport of high-value or precious artworks, preventing theft or loss. For the transport of artworks, we also offer custom-made packaging such as wooden crates with padding or climate boxes, to protect your artwork from external influences and ensure its stability across different climates.

If your artwork needs to cross international borders, we handle the entire customs clearance process and accompany the transport with the necessary export/import permits. Whether by air freight for faster deliveries or sea freight for larger sculptures, we ensure that your artwork reaches its destination safely.

If you opt for our “White-Glove” service, experienced art handlers will not only manage the transport but also the professional installation of your artwork at its final destination.

To discuss your specific transport requirements, simply email us at info@moviiu.com.

Yes, we provide secure, climate-controlled storage for artworks and high-value items across 22 locations in 9 countries. With over 200,000 m² of storage space, all of our sites are equipped with advanced security systems, including 24/7 surveillance and cutting-edge technology to ensure optimal storage conditions for your artwork.

For more information about our storage solutions for art and valuable items, please email us at info@moviiu.com.

We do not offer transportation services for art fairs or exhibitions. Our focus is on the secure and efficient transport of individual artworks, with the option to ship up to two pieces in one package.

Our digital platform is designed to provide instant quotes for most shipments. However, there are certain cases where an instant quote may not be available:

• Incomplete information: Ensure all mandatory fields are correctly filled out.
• Invalid address: Double-check that both the pick-up and delivery addresses are accurate.
• Unavailable destinations: While we offer worldwide coverage, some locations may not yet be included in our system.
• Non-standard dimensions or weight: Our platform continuously evolves to accommodate a wider range of objects, but exceptionally large or heavy items may require a manual quote.

If your request cannot be processed instantly, our team is happy to assist you. Simply reach out to info@moviiu.com, and we’ll provide you with a customized offer as quickly as possible.

Confirming your art transport quote with Moviiu is fast and easy:

• If you received an instant quote via email or generated one yourself on our website, simply review all details and proceed by clicking “Validate this shipment”. Then, select “Pay with Card”, and you’ll be redirected to our secure payment provider, Stripe, where you can easily complete your payment using a credit card.
• Once payment is processed, you’ll receive a confirmation email, and our team will immediately begin handling your shipment.

If you want to manage multiple shipments or collaborate with Moviiu long-term, you can create a free Moviiu account. This will allow you to manage quotes and orders, track shipments, and access invoices and customs documents – all in one place. Simply click “Create an account from this email address” when validating your shipment.

To ensure secure art transport and avoid price adjustments after payment, it is essential to provide accurate dimensions when submitting a quote request via our online platform or through our team.

There are two scenarios:

• Your artwork is unpacked and requires Moviiu’s secure transport packaging: Enter the precise dimensions (height × width × depth in cm) and weight (in kg) of the artwork, including the frame if applicable. Based on this information, our platform will determine the appropriate packaging and correct shipping costs.
• Your artwork is already packaged: If your item is packed (either in a cardboard box or a wooden crate), please provide the precise external dimensions (height × width × depth in cm) and weight (in kg) of the box or crate. This ensures our system calculates the correct shipping cost.

Providing accurate measurements is crucial, as incorrect dimensions may result in unsuitable packaging or additional costs. If the actual size exceeds the dimensions provided, the selected packaging may not be usable.

Certain artworks and items require special handling due to their fragility or size, and are therefore not eligible for an instant quote through our platform. In these cases, we recommend contacting a Moviiu representative to discuss the specific requirements and receive a personalized estimate. These items include:

• Very fragile items: Such as porcelain, glassware, terracotta, fine wines, marble, jade, ivory, and similar delicate goods.
• Very large items: For artworks or sculptures that exceed the standard dimensions of our quoting tool (paintings & prints: up to 180 × 147 × 25 cm; sculptures & objects: up to 104 × 60 × 57 cm), we are still able to handle the transport. However, due to additional oversized shipping surcharges, these items require a manual quote. To get a customized offer for your art transport, please reach out to us at info@moviiu.com.

For additional help with your art transport, do not hesitate to contact us at: info@moviiu.com.

Our digital platform allows you to obtain an instant quote for items within the following size limits:

• Paintings & Prints: Up to 180 × 147 × 25 cm
• Sculptures & Objects: Up to 104 × 60 × 57 cm

If your item exceeds these dimensions, we can still transport it! However, larger artworks and objects require a manual quote due to additional oversized shipping surcharges. Simply contact us at info@moviiu.com, and we’ll provide you with a customized offer.

If any information related to your ongoing art transport needs to be changed after payment and confirmation, it’s crucial that you contact us as soon as possible. This will allow us to take action quickly and ensure you receive the best possible service.

Please note that changes to the details of your art transport may affect our operational procedures, particularly in terms of planning and logistics, which could result in delays and additional costs.

To make any changes, please send the information that needs to be updated, along with the order number in the subject line, to info@moviiu.com.

Any order placed by 1pm (UTC +1) is processed and shipped on the same day. This does not apply to bespoke packaging which is shipped within a day of placing your order.

You can update your personal details – such as your name, address, or phone number – at any time by logging into your account and navigating to the “Edit information” section. This ensures that your information is always up to date, allowing for a smooth and efficient art transportation process.

If your shipment is already in transit, we recommend contacting us immediately at info@moviiu.com so we can assist you in making the necessary adjustments to your delivery.

We handle all personal data in strict compliance with data protection regulations and never share your information with third parties.

No worries! Simply click on “Forgot password” on the login page. You will immediately receive an email with a secure link to reset your password. Follow the link to set a new password easily and securely.

If you don’t see the email in your inbox, please check your spam or junk folder.

We limit our notifications to the most essential updates regarding your art transport. These include:

• Order confirmation
• Proof of transport insurance (if you have purchased one)
• Updates on the shipment of packaging
• Information on the shipment of the artwork, including the tracking number
• Delivery notification

In addition, our transport partners UPS, FedEx, and DHL Express will send you important updates, such as customs clearance procedures, import duty payments, and the scheduled delivery date. This ensures you can plan ahead and personally receive your shipment if needed.

You can always access all the information about your ongoing art shipments directly through your Moviiu account. Simply log in to your account and access your dashboard or the “Transports” section to check the current status of your shipment.

If you would like to change your Moviiu notifications, please let us know.

To delete your Moviiu account, simply send us an email to info@moviiu.com with your request. We will deactivate your account and proceed to delete all associated data in accordance with our privacy policy and current data protection regulations.

Please note that once your data is deleted, it cannot be recovered. This includes personal information, your transport history, and any other elements linked to your account. If you wish to keep any data, we recommend downloading or saving it before submitting your request.

We guarantee prompt processing of your request to ensure your account and all associated data are securely deleted.

At Moviiu, we empower our customers to take an active role in their art transport process through our flexible “DIY” concept. This allows you to save on costs while maintaining the highest standards of security for your valuable artwork.

We provide custom packaging solutions designed specifically for your items, so you can pack them safely and efficiently without being a packing expert. Our boxes are made of triple-reinforced cardboard and are lined with foam on all sides to protect your artwork from shocks and vibrations. This easy-to-use packaging is ready to ship in just minutes.

To make the process even simpler, we offer detailed online video tutorials, guiding you step-by-step through the packing process. These tutorials are available anytime, ensuring you can work at your own pace. Plus, our dedicated team is always available to provide support and expert advice, ensuring your art transport experience is smooth, reliable, and tailored to your needs.

Below, you’ll find helpful tutorials to guide you through packing your artwork. Whether you’re handling 2D or 3D artworks, our easy-to-use packaging solutions ensure the process is quick, secure, and simple.

Packing your 2D artwork:

Packing your 3D artwork:

Our digital platform offers a practical and reliable solution to ensure your item is properly packaged for safe art transport. Based on the weight and dimensions you provide, we determine the correct size of Moviiu’s customized packaging. This includes all the necessary protective materials for optimal safety, giving you complete peace of mind during shipment. Our boxes are made of triple-reinforced cardboard and are lined with foam on all sides to protect your artwork from shocks and vibrations.

If you already have a wooden crate or a cardboard box for shipping, we do not provide additional packaging. In that case, you can simply print the provided waybill, attach it to the crate, and arrange for the collection of your artwork directly from the specified address via your account. Please note that we cannot offer you transport insurance if you ship in your own box/crate.

Our standard packaging solutions are designed for items up to the following sizes:

• Paintings & Prints: Up to 180 × 147 × 25 cm
• Sculptures & Objects: Up to 104 × 60 × 57 cm

For items within these dimensions, our custom-fit cardboard boxes are tailored specifically to the size of your artwork, ensuring secure art transport. For larger artworks, we can still use our standard packaging in many cases, but a manual quote is required due to the size and weight of the item.

Bespoke packaging is required for:

• Very Large Items: For oversized artworks or sculptures that exceed our packaging limitations, we assess each case individually. While we can sometimes accommodate these items with standard packaging, very large objects often require specialized solutions. In these cases, bespoke packaging may include wooden crates or other solutions tailored to the specific needs of the artwork.
• Fragile Items: For delicate or fragile items, such as porcelain, glassware, marble, jade, and similar artworks, we recommend bespoke packaging such as wooden crates to ensure the maximum protection during transport. These items require more secure handling than our standard cardboard boxes can provide.

For personalized assistance and bespoke packaging solutions, please contact us at info@moviiu.com.

Yes, you can order packaging from Moviiu even if you do not need transport services. If you only need packaging, please reach out to us at info@moviiu.com. Our team will be happy to assist you in selecting the most suitable packaging solution for your needs.

In your email, please provide us with details such as the dimensions, weight, and nature of the item you intend to pack, so we can ensure your artwork is protected with the same reliability and expertise that we apply to our all-in-one art transport.

If you prefer not to pack your artwork yourself, our “White Glove collection” service offers a complete solution. A team of skilled technicians will come directly to your location to pick up your artwork. They will bring it to our storage facility, where the artwork will be remeasured, a custom-made transport box will be created, and the artwork will be packed securely. Once everything is ready, we will arrange the shipment and send your artwork to its destination.

We ensure that your artwork is carefully prepared and handled throughout the entire process, giving you peace of mind that everything is taken care of.

If your artwork is already packed in cardboard or another type of packaging, please provide us with the dimensions of the current packaging. We will place it directly inside the appropriate Moviiu packaging.

However, it’s important that the artwork is securely packed within its original packaging, ensuring that it cannot move. If the artwork is not tightly secured or if there is any movement inside the original packaging, we cannot guarantee the safety of the transport.

Paying for your art transport is simple and secure. Once you have entered all the necessary details to receive a shipping quote, you will need to confirm the quote to proceed. You will then be redirected to our secure payment provider, Stripe, where you can conveniently pay by credit card.

We recommend direct payment via Stripe to ensure fast processing of your shipment. If you prefer to pay by invoice, please contact us at info@moviiu.com. Please note that we will only begin processing your shipment once we have received the payment.

We offer two secure payment options for your art shipment:

• Credit card payment via Stripe
• Bank transfer (shipment is confirmed once payment has been received in our bank account, usually within 2-3 days)

We currently accept payments in EUR, CHF, GBP, and USD. As our international presence grows, we are continuously working on expanding the range of available currencies.

Yes, absolutely. Your card details are fully encrypted and never stored.

All credit card payments are processed securely through Stripe (www.stripe.com), one of the world’s most trusted online payment providers. No matter which payment method you choose, we never have access to your bank details, ensuring maximum security for your transaction.

If your credit card payment is declined, it may be due to security verification by your bank. Stripe, our payment provider, sometimes redirects transactions for identity confirmation. If this process is interrupted or fails, the payment is automatically canceled for security reasons.

In this case, please try again. If the issue persists, feel free to contact us at info@moviiu.com, and we’ll be happy to assist you.

Once your payment has been processed, you can download your invoice directly from your customer account under “My Transports.” Additionally, a copy will be sent to you via email for your records.

If you notice any errors on your invoice, please contact us at info@moviiu.com, and we will be happy to assist you.

For one-time shipments, payment is required in advance before we can organize and process your transport. However, if you require regular shipping services and meet a certain shipment volume, please contact us at info@moviiu.com to discuss possible payment solutions.

To receive a full refund for your art transport, you must contact us via email at info@moviiu.com as soon as possible after confirming and paying for your order. Refund eligibility depends on the following two scenarios:

1. Art Transport with Your Own Packaging:
You can cancel your shipment at any time as long as the pick-up has not been scheduled. In this case, you will receive a full refund without any fees.

2. Art Transport with Moviiu Packaging:
We start processing your shipment as soon as we receive the order. If packaging has not yet been produced, we can cancel the shipment and issue a full refund. If the packaging has already been produced, we can only partially reimburse you for the shipping fees, but not for the cost of the packaging.

Please note that once the packaging has been shipped or the pick-up is scheduled, cancellations and refunds will no longer be possible.

Moviiu offers two easy ways to obtain a quote for an art transport:

1. Instant Quotes: Our digital platform enables you to get an instant quote in just a few clicks for standard-sized items or objects valued up to €100,000. Simply enter details such as the pickup address, destination, item dimensions, and weight, and you’ll receive a transparent, immediate cost estimate.

2. Customized Quotes: For larger, more complex items or if you encounter any difficulties using our platform, the Moviiu team is here to help. Contact us at info@moviiu.com, and we’ll provide you with a personalized quote as quickly as possible.

Whichever option you choose, Moviiu guarantees a seamless, secure, and transparent process to ensure your valuable items are safely shipped.

Moviiu’s quotes are comprehensive, covering all key aspects of your shipment. Any quote generated on our digital platform includes transportation from the pick-up location to the final destination, transport handling, customs formalities, and tracking services.

Our all-in-one solution includes:

• Secure Moviiu transport packaging
• Ad Valorem insurance for items valued up to €100,000

Our premium services include:

• White Glove pickup
• White Glove delivery
• Installation
• Temporary shipments

All additional services you select will be itemized and clearly detailed in the final quote prior to payment.

Please note that customs duties for cross-border shipments (outside Switzerland or the EU) are not included in the transportation price. Taxes and import duties will be charged separately by our transport partners before delivery to the destination.

While Moviiu’s quoted prices cover transport services, certain charges are not included:

1. Customs Duties and International VAT
For shipments crossing borders outside the EU or Switzerland, customs duties, local taxes, or VAT in the destination country may apply. These charges are determined by local regulations and are not included in the initial price.

These fees are typically charged before delivery by our transportation partners directly to the recipient. The shipment will only be delivered once the import fees have been paid.

2. DAT (Delivered At Terminal) Delivery
In some countries, local legislation requires DAT delivery. This means the shipment stops at the destination terminal, and customs clearance as well as final delivery must be arranged by a local agent or the recipient. In such cases, the quoted price is adjusted accordingly and will clearly specify these terms.

The transport price is determined based on the following key information:

• Pick-up and delivery addresses
• Dimensions of the artwork

Once this information is provided, our intelligent quoting system compares rates from our three partner carriers to ensure you receive the best price.

Additional charges may apply if you select optional services, such as:

• Secure Moviiu transport packaging
• Insurance
• White-Glove pickup
• White-Glove delivery
• Temporary shipments

These additional costs are itemized in the detailed offer, giving you a transparent overview of what is included.

The quoted price includes transport from the pick-up location to the final destination, as well as any additional services you select. However, Moviiu may need to adjust the price in the following cases:

• Incorrect dimensions, weight, or declared value provided when confirming the quote.
• Incorrect pick-up or delivery address.
• Any changes made after the quote is confirmed and payment is processed that affect the order.

To ensure the fastest delivery times, Moviiu will initiate the production and shipment of your packaging as soon as the payment is received. It’s important for customers to provide accurate information during the quoting process, as any discrepancies may impact the shipment process and the final cost.

Please note that VAT and customs duties are separate from the transport payment and must be paid independently.

With our smart shipping solution for art, we have developed an optimized process to ensure fast and seamless art transportation. Whether you’re shipping a painting, sculpture, or valuable collectible, here are the key steps:

1. Confirmation and payment of your shipment
Once your art shipment is booked and paid for via the provided payment link, we initiate the process.

2. Preparation and shipment of custom transport packaging
Our art handlers will create customized packaging tailored to your artwork. At the same time, we will prepare all necessary documents for a smooth customs clearance process. This includes a standardized proforma invoice containing all relevant details. If shipping from Germany to a non-EU country, we will also provide the export document (ABD). This process takes up to two days, and you will be notified as soon as your empty packaging is on its way.

3. Securely packing your artwork
Once you receive your secure transport packaging, it’s time for you to pack your artwork. Simply place your piece inside the box and seal it with the provided adhesive strips – no additional materials are needed.

Need guidance? Watch our video tutorials:

• Packing your 2D artwork
• Packing your 3D artwork

4. Pickup and transport
Click the link in the email notification or log into your account to schedule the pickup. Depending on your booking time, your artwork will be collected on the same day or the next day by our transport partners DHL Express, FedEx, or UPS.

5. Real-time shipment tracking
Once your artwork has been picked up, you will receive a notification with the tracking number. You can also track the shipment’s status anytime, from any device, via your account.

6. Delivery and completion of your shipment
As soon as your artwork has been delivered, you will receive a final delivery confirmation. We recommend checking the package immediately to ensure everything has arrived safely.

If you need to modify your shipping address or contact information after confirming a shipment, please email us at info@moviiu.com as soon as possible.

Since our art shipping process is highly automated to ensure the fastest and most secure delivery, changes may not always be possible once the shipment is in progress. Additionally, modifications may result in extra charges, depending on the stage of your shipment.

The pickup usually takes place on the same day or the next day, depending on your booking time. You can easily schedule it via the link in your notification or directly through your customer account.

If you prefer a later pickup date, you have two options:

• Simply wait to schedule your pickup at a later time.
• Contact us at info@moviiu.com with your preferred pickup date, and we’ll arrange it for you.

The pick-up and delivery of artworks are tailored to your preferences and budget, ensuring a smooth, secure, and professional art transport experience. Whether you’re shipping fine art, sculptures, or framed pieces, we offer two specialized options:

1. Pick-up by our experienced art handlers (“White Glove Pickup”)
For artworks requiring delicate handling and specialized care, our White Glove Pickup service provides a premium art logistics solution. Our professional art handlers personally collect the artwork from your location, transport it to our secure art storage facility, and carefully pack it in our customized, protective transport packaging. From there, the shipment is dispatched via our trusted logistics partners DHL Express, FedEx, or UPS, ensuring safe, fast and efficient fine art shipping.

2. Pick-up by our transportation partners
If you prefer a direct pick-up, our logistics partners DHL Express, FedEx, or UPS will collect your pre-packed artwork from your location. Please note that pick-ups usually take place in the afternoon during standard business hours. You can schedule this via the link in the notification or through your customer account.

3. Secure artwork delivery by our transportation partners
Once your shipment is out for delivery, the recipient will receive a real-time notification from DHL Express, FedEx, or UPS, including the scheduled delivery date and time window. If the recipient is unavailable at the time of delivery, they can easily reschedule a new delivery date after one failed attempt using the carrier’s notification system.

Once your artwork has been picked up by our transport partners – DHL Express, FedEx, or UPS – both you and the recipient will receive a notification with the tracking number. Simply click on the link to view the real-time status of your shipment.

You can also track your shipment anytime via your customer account. Just navigate to “My Transports” to stay updated on your artwork’s journey.

When transporting artworks internationally, customs duties and import taxes may apply, depending on the destination. This is particularly relevant for shipments from Switzerland to other countries or from the EU to non-EU countries. To ensure a smooth art transport process, we create a proforma invoice with the required details for customs clearance.

Customs clearance is managed directly by our transportation partners, such as DHL Express, FedEx, or UPS. Once the shipment arrives in the destination country, the carrier will contact the recipient regarding any applicable import charges. They provide a payment link, and delivery occurs only once these charges have been settled.

For shipments to the United States, it is important that the recipient provides either a Social Security Number (SSN) for individual imports or an Employer Identification Number (EIN) for imports made on behalf of a company.

Please note that we are unable to provide estimates for customs duties and taxes, as these vary based on the regulations of the destination country. These typically include the local VAT rate, customs processing fees, and import duties, which depend on the nature and value of the artwork.

We understand that plans can change, and we strive to make the cancellation process as simple and stress-free as possible. As long as your customized packaging has not yet been produced and your artwork has not yet been shipped, you can cancel your shipment and receive a full 100% refund.

Please note that once payment is received, we immediately begin processing your shipment to ensure a fast and secure art transport. If the production of your packaging has already started, you may only be eligible for a partial reimbursement of the shipping fees.

To cancel, simply contact us via email at info@moviiu.com. Our dedicated team will be happy to assist you and ensure your cancellation is handled swiftly and efficiently.