Moviiu is a 100% digital platform providing logistics services specific to high value items and artworks. Our platform is an integrated solution which allows you to ship items to and from any destination in the world.

Who we are

Moviiu is an affiliate of the world’s biggest art transport group. Our group is comprised of more than 1500 employees on 4 continents. That means we share hundreds of years of experience and the same high standards in terms of service and quality. The group’s oldest companies date back to 1760 and 1859 respectively, which is where our story begins.

We can be reached by email info@moviiu.com

We answer emails within 24 hrs.

We have our own network of art transport specialists on 4 continents. Based on your budget, item value and preferences, we use our own network or DHL Express which is renowned for its quality service.

As the world’s leader in art logistics, we knew from experience that we needed to provide a new 100% digital solution that anyone could use. Our platform enables anyone (general public, artist, art gallery, auction house, interior designer, antiques dealer etc.) to get a competitive shipment quote in a matter of clicks and at a competitive rate. We guarantee fast door to door or white glove delivery including various options i.e. installation and insurance.

What sets us apart is our ability to use resources from our different international companies with over 900 technicians specialising in artwork handling and packaging and over 200 coordinators specialising in transport management. We’re able to propose even more competitive rates as our customers can get involved in the process with the easy-to-use packaging we provide.

Moviiu is revolutionising art and high value goods transport with the first interactive platform where our customers are part of the solution.

Confirming a shipment on Moviiu should be as easy as ordering on Amazon. Our digital platform provides a simple and intuitive customer experience so you can receive a quote in just a few clicks.

This is the information you need to enter to get a quote:

• Origin and destination address
• Item type (painting, sculpture, antique etc.)
• Item details (size and value)
• Extra services required

Our platform automatically states the type of packaging required and delivery times.

You can check the status of your shipment at any time on your customer account using the unique tracking number stating.

In principle, we use express delivery for your shipment based on the procedure in place with our different affiliates. If you have specific delivery requirements, please contact us before confirming your shipment so we can look at how feasible it is.

In the event of cross-border shipments, your delivery may be slowed down by customs procedures. Depending on the value, item type or origin of your item, customs may request further information. If this happens, the speed you provide the requested information is decisive to your delivery.

We can be reached by email info@moviiu.com

Once any taxes and customs fees have been estimated by your local customs office, you will receive an email to inform you how to pay them before delivery.

You might be able to pay customs fees by credit card or bank transfer before delivery. It will depend on the delivery country and local customs.

What are the benefits of taking out Moviiu’s fully comprehensive insurance?

You get your own contact to manage your entire shipment, the guarantee of insurance from pick-up to delivery and no excess in the event of damage.

How do I insure my item and what’s the maximum value?

Just select transport insurance when you do your online quote.

For instant quotes, we can insure items worth up to CHF 100’000.- / EUR 100’000. For insurance requests in excess of this amount, please email us on: info@moviiu.com

Can I take out insurance if I use my own packaging?

No, unfortunately not.

Can I request a certificate of insurance?

Where can I find my certificate of insurance?
Where necessary, we can send you a certificate of insurance for transporting your goods. Please email us your request: info@moviiu.com

We provide different delivery options based on your budget, preferences or destination of your item:

• “Door to door” delivery: Our team delivers your item to the address provided
• “White glove” delivery: A team of technicians delivers your item and unpacks it in the location of your choice (easy access and office hours)
• “White glove +” delivery: A team of technicians delivers, unpacks and installs (picture hanging, assembling items) your item in the location of your choice (easy access and office hours)

We’re part of a network of 15 companies specialising in artwork and high value goods logistics so we have artwork lorries (padded and air-conditioned vehicles, air suspension, alarm, GPS and satellite tracking, 2 drivers on-board) throughout Europe, Asia, South and North America.

Please email uson info@moviiu.com to tell us your plans.

We have over 200,000m2 of storage for artworks and valuable items in 23 sites in 9 countries. Our sites are under 24/7 surveillance, are equipped with cutting-edge security technology and constant climate control to provide the best storage conditions.

Please email us at info@moviiu.com for further information about our storage solutions.

For any requests regarding fairs and exhibitions, please email us at: info@moviiu.com

There may be several reasons why our digital platform is unable to provide a quote for your shipment:

• Incomplete information: check you have completed all mandatory fields
• Invalid address: check you have entered the pick-up and delivery address correctly
• Unavailable destinations: despite covering the entire planet, there may be specific destinations that our digital platform does not recognise. Please email us on info@moviiu.com so we can provide you with a bespoke quote.
• Item of non-standard size or weight: our platform is constantly updated to cover as many sizes/weights and item types as possible.

If you require assistance, please email us on info@moviiu.com for an instant quote

Simply click « Confirm and Pay » at the bottom of the page after checking all the information you’ve provided is correct.

Please check the measurements entered on our platform to avoid any price changes after payment.

Two scenarios:

• You have packaging – we only accept wooden crates: please provide your crate’s measurements and weight so our tool can calculate shipping fees
• You don’t have a wooden crate: please provide the item’s measurements including, for example, the frame for a framed painting

Our platform will select the right packaging based on the information provided (for example, if the measurements provided are smaller than actual size, the packaging may not be appropriate for your item).

They tend to be items that carriers consider “very fragile” and require special care. This mainly applies to the following items: porcelain, glassware, terracotta, fine wine, marble, jade, ivory and similar goods.
If you need to ship one of these items, please email us at: info@moviiu.com

The maximum size for an instant quote is currently: 160 x 160 x 160cm.If you want to ship an item larger than the aforementioned size, please email us at info@moviiu.com

If any information about a current shipment needs to be changed, you must contact us as soon as possible so we can take action as quickly as possible.

Please note that any change may affect our operating procedure and may result in extra charges.

Any order placed by 1pm (UTC +1) is processed and shipped on the same day. This does not apply to bespoke packaging which is shipped within a day of placing your order.

You can log into your account and update your personal details in your “Profile” anytime on any device.

We strictly adhere to data protection regulations and do not send your information to third parties.

Every address or contact entered on our digital platform is automatically saved to make it simpler and faster for you to request quotes/place orders on our app.

It’s simple, just click on “Forgotten password” and we’ll send you an email to reset it.

You can manage the frequency and type of notifications you want to receive (or not) on your customer account.

Simply email us and we’ll delete your account and any associated information. Please note that once the information has been deleted, we cannot recover it.

We give our clients the chance to be part of our logistics solution by getting involved with the packing. Our packaging is tailored to your items and ready to ship in minutes without any need to be a packing expert. We provide access to online video tutorials with a step-by-step guide.

Please find below some tutorials to help you try your hand at packing. It’s child’s play, you’ll see:

Packing of your 2D objects :

Packing of your 3D objects :

Our digital platform uses the weight and measurements you enter to select the right Moviiu packaging with all the equipment you need for the ultimate in protection.

We don’t provide packaging if you already have a wooden shipment crate. So you just have to print off your shipment form and book a courier to pick up your item on your customer account.

Any large, heavy or fragile items require bespoke packaging.

NB: the largest size of our standard packaging is currently 160 x 160 x 160cm pour un poids maximal de XXX.

If you just want to purchase our packaging, please email us on info@moviiu.com

Don’t fancy packing it yourself? We provide one or more packers who come to you to pack and collect your item.

If your item is pre-packed or protected by cardboard or something else, please provide the measurements of the current packaging. It will be placed straight inside the Moviiu packaging.

It couldn’t be easier. Once you’ve entered all the information required to get a quote for shipping your item, you need to confirm our quote. You’ll then be directed to our payment page which has several options to pay for your order.

We provide different payment methods for your shipment:

• Card (Visa and Mastercard)
• Paypal
• Bank transfer (shipment confirmed on receipt of payment in our bank account – usually in 2-3 days)

We reserve the right not to provide certain payment methods and use alternative payment methods for any order. If you would like an alternative solution, please email us on info@moviiu.com

We propose payment in EURO, CHF, GBP and USD. We are constantly upgrading and given our expanding international presence, we will soon be able to provide new payment currencies.

Any card details are encrypted and not saved.

Credit card payments are processed by Stripe (www.stripe.com), renowned as the most secure online payment company in the world. No matter how you decide to pay, we never have access to your bank details.

Stripe, our provider, may not accept payments from your credit cards. It happens if the system redirects the payment request to your bank so you can identify yourself for security reasons. If communication fails for whatever reason and you are unable to identify yourself, our payment platform cancels the operation for security reasons.

In this event, please use an alternative payment method or email us at info@moviiu.com

You can download your invoice from your customer account as soon as you pay. You can also receive an email copy.

In the event of invoice errors, please email us at info@moviiu.com

Payment before organisation and transport is essential for one-off customers. Should you require regular services and shipment volume permitting, please email us at info@moviiu.com to find out about our payment solutions.

You must email usas soon as possible at info@moviiu.com after confirming and paying for your order to get a full refund.

Two scenarios:

• If you have packaging (wooden crate): you can cancel your shipment at any time as long as the pick-up for your shipment has not been scheduled
• If you don’t have packaging: once the order has been confirmed and paid for, our team of technicians is ready to send your packaging as soon as possible (same day or within 24 hrs). ). As long as it hasn’t left our warehouse, you can cancel the shipment and get a full refund.

There are two ways to get a quote with Moviiu:

• Instant quote via our digital platform for standard-sized items or items worth more than €100,000.
• Bespoke quote for more complex requests: via a coordinator who will get back to you within a few hours

Any quote on our digital platform includes transport from the pick-up location to the final destination.

The price also includes any extra services you select (insurance, on-site packing, white glove delivery, installation, packaging collection).

Please note that the only thing not included in your quote are customs fees if your item is crossing a border (outside the European Union). Any shipment crossing a border is eligible for VAT in the destination country and any customs fees and taxes.

Once customs have been cleared, customs fees must be paid either before delivery on your customer account or on delivery.

Please note that Moviiu is unable to provide door to door delivery for certain destinations where local legislation only allows DAT delivery (Delivered At Terminal – import customs clearance procedure that can only be conducted through a local agent). The price is therefore amended based on the services involved.

The quote automatically includes transport from the pick-up location to the final destination and any extra services you select. Moviiu is required to change the quote provided or price paid in the following circumstances:

• Incorrect measurements, weight or commercial value entered when confirming the quote
• Incorrect pick-up or delivery address
• Any alterations made after confirmation or payment will result in changes to the order

Moviiu automatically sends your packaging on receipt of confirmation and payment to ensure fast delivery. That means our customers must provide accurate information to avoid disrupting your shipment and affecting the price.

*Payment of VAT and customs fees is separate to shipment fees .

We have implemented a procedure guaranteeing the best delivery times using our different companies’ expertise, no matter the complexity of transporting high value goods. Here are the key steps of your shipment:

a/ Transport confirmation and payment.

b/ Packaging preparation and shipment: our technicians are informed of your item’s details when the shipment is confirmed so they can prepare your packaging and send it within 24 hrs of your order. You can track its preparation and shipment on your customer account.

c/ It’s your time to shine when you receive your packaging! A tutorial helps you pack your item in the ideal way so it reaches its destination in the best conditions.

d/ Once your item is packed, you just have to log into your account and book a courier to ship it. Depending on the time of booking and your location, our courier can pick up your package on the same day or the next day at the latest. . It’s all automated and takes a matter of clicks.

e/ There you go, now you can track your shipment from any device.

In the event of an error or change, please email us at info@moviiu.com so we can make any updates. Please note that as our procedures are automated to provide you with the best delivery times, some changes may incur extra charges.

You can choose the day your package is delivered and picked up. You can do it all direct from your customer account. With Moviiu, you’re in charge of your shipment.

Depending on your preferences and budget, one or two technicians or our partner DHL Express take care of pick-up and/or delivery.

As long as the packaging hasn’t been made or your item hasn’t been shipped, you can cancel your shipment and get a full refund.