Delivery tracking

Once your artwork has been picked up by our transport partners – DHL Express, FedEx, or UPS – both you and the recipient will receive a notification with the tracking number. Simply click on the link to view the real-time status of your shipment.

You can also track your shipment anytime via your customer account. Just navigate to “My Transports” to stay updated on your artwork’s journey.

When generating a quote, we provide an estimated transit time for your shipment. We primarily use express delivery services with our logistics partners DHL Express, FedEx, and UPS to ensure the fastest possible shipping. However, please note that the actual delivery time depends on various factors, such as how quickly the artwork is packed and scheduled for pickup, as well as whether customs duties are promptly paid by the recipient.

If you have specific delivery requirements – such as a fixed delivery date or a “delivery by” deadline – please contact us before confirming your shipment. We will assess feasibility and discuss possible upgrade options to meet your needs.

Once your shipment is on its way, the recipient will receive a real-time notification from our logistics partners (DHL Express, FedEx, or UPS) with the scheduled delivery date and time window. If the recipient is unavailable at the time of delivery, they can easily reschedule for a new delivery date, but only after the first failed attempt, using the carrier’s notification system.

Parcel delivery requires the recipient’s signature to ensure a secure and direct handover.

For cross-border shipments (e.g., from Switzerland or from the EU to non-EU countries), artworks must be cleared by customs. To ensure a smooth customs process, we provide a proforma invoice with all required details.

However, certain artworks may require special documentation or permits based on the regulations of the destination country. If customs requests additional information, the speed at which the recipient provides these details is crucial to avoid delays.

Customs clearance is managed directly by our logistics partners, such as DHL Express, FedEx, or UPS. Once the shipment arrives in the destination country, the carrier will contact the recipient regarding any applicable import duties and taxes. They will provide a payment link, and the shipment will only be delivered once these charges have been settled.

If the import duties are not paid or the recipient refuses to pay, the shipment will be returned to the sender. Any additional costs incurred for the return transport will be charged to the invoice holder.

Once your local customs office has assessed any applicable VAT and customs fees, you will receive an email notification from our logistics partner with instructions on how to pay them before delivery.

The available payment methods for customs fees depend on the destination country and local regulations. In most cases, you can pay by credit card or bank transfer before the shipment is released for delivery.

For more details on the amount of import duties and related fees, please check with your local customs authority.

For any inquiries regarding your art transport, please feel free to contact us via email at info@moviiu.com. Our team is happy to assist you with any concerns related to shipping status, customs procedures, or other art transport services.