Delivery tracking

How do I track my delivery?

You can check the status of your shipment at any time on your customer account using the unique tracking number stating.

Can I request a specific delivery date and/or delivery “by” for my item?

In principle, we use express delivery for your shipment based on the procedure in place with our different affiliates. If you have specific delivery requirements, please contact us before confirming your shipment so we can look at how feasible it is.

How about customs clearance for artwork? How long could my shipment remain in customs?

In the event of cross-border shipments, your delivery may be slowed down by customs procedures. Depending on the value, item type or origin of your item, customs may request further information. If this happens, the speed you provide the requested information is decisive to your delivery.

Who do I contact if I have any questions about my shipment?

We can be reached by email info@moviiu.com

How to pay VAT and customs fees

Once any taxes and customs fees have been estimated by your local customs office, you will receive an email to inform you how to pay them before delivery.

You might be able to pay customs fees by credit card or bank transfer before delivery. It will depend on the delivery country and local customs.